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Which questions can I address to Deployteq Support? - Knowledgebase / General - Deployteq Support

Which questions can I address to Deployteq Support?

Deployteq Support

The primary goal of Deployteq Support is to handle technical issues encountered within Deployteq.

This includes:

  • Standard Deployteq components and features.

  • Custom developments created specifically for a customer.

  • Additional Deployteq modules purchased from the Deployteq Store. Support can be provided for incoming data in Deployteq related to these modules.

Our Support Desk can be reached via:

What information is required for us to process your request?

To properly analyze your question, please provide the following details:

  • Portal / Brand: In which portal or brand are you working? Please include the relevant link(s).

  • Item: Which campaign, page, email, or integration does this concern? Add a link where possible.

  • Result: What did you expect to happen, and what actually happened?

  • History: Has this worked before? If so, until when?

Design and configuration questions

Questions related to content or design issues — such as problems with the layout of an email or page in HTML or CSS — can be handled by our Campaign Services department, who will be happy to assist you further.

You can contact them directly by emailingproject-inbox@deployteq.com, or by reaching out to our Support Desk.

Your question will then be forwarded to our Campaign Services team, who will provide you with further information and support.

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